Need a hand?
We help with Carvo accounts, App Store subscriptions, ride recording, navigation, group rides, privacy requests, and anything that keeps you from riding.
What to include
Send the email address on your Carvo account, your device model, iOS version, and a short description of what happened. If the issue is tied to a ride, include the date, approximate time, and whether the ride was recorded offline or in a group session.
Common support paths
Account and subscriptions
For App Store purchases, trials, renewals, cancellations, and refunds, manage your subscription from your Apple ID. We can help you identify the right account and troubleshoot access.
Ride recording and navigation
Tell us your device model, iOS version, route type, and whether Location, Motion & Fitness, Background App Refresh, and notifications are enabled for Carvo.
Data and privacy requests
We can help with account deletion, ride data deletion, exports, and privacy questions. Include the email or Apple account relay address you use with Carvo.
Quick checks
- Update Carvo to the latest App Store version.
- Confirm Location is set to While Using or Always when recording rides.
- Keep Low Power Mode off during long rides if background recording is important.
- Open Apple Settings → your name → Subscriptions for billing changes or cancellation.
Legal and privacy
App Store review and rider data questions can reference our Privacy Policy and Terms of Use. For account deletion or data access, email support and we will confirm the request before making account-level changes.